Book A Ride Reviews

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I absolutely recommend Book a Ride. I was very nervous about letting my teenage daughter travel alone. Craig was on time and drove her safely back to her hotel, keeping me updated on the trip. Thanks Craig!
If we could give them a higher rating then excellent we would. Craig, Grace and their team at Book-A-Ride are fantastic. They are incredibly professional in terms of communicating before your trip, their transport vehicles are spotless and extremely comfortable (we loved the pillows!), they are early for every pick up, they are knowledgeable about the area, they work with you in terms of helping you at every stage of your trip, and… and… Honestly, we think they are absolutely fantastic and would recommend them to anyone who is travelling to the Auckland or North Island NZ area. Next visit, we’re going to book a full day tour with them because we were so impressed with their service. If you’re looking for transport or tour operators in the North Island. Look no further. These guys are the best. We can’t say enough about them. Well done Craig, Grace and your entire team!
So glad we booked this shuttle through Book A Ride! Couldn’t have been easier. We were given instructions on where to go after we got out of the airport. Craig was right where he said he would be, on time and holding a sign with our name on it. It was WAY faster than the bus, which we had to take last time. The ride was safe. Good driving, good company and he even bought me a meat pie because I said I loved this specific type of pie from NZ and was really excited to have them again. He drove us back to the airport at the end of our trip and was super accommodating then as well. He even stopped at a grocery store just because I said I’d like to stop at a toilet and would love it to be near someplace where I could buy some marshmallows. So good! Never had friendlier, more hospitable or reliable service. I will be booking them again whenever I come back to NZ.
Sehra H
Craig is a safe driver and clearly takes his job seriously, yet does so with a smile and friendly attitude. (I did notice one shuttle driver with another service having a go at his customer…not cool). Had a great chat and so glad I didn’t hire a car. Would not hesitate to highly recommend.
Vic R.

Craig did a fantastic job for us. Airport transfer from and to West Auckland, he gave us the best quote compared to other local businesses.
Very friendly, and super professional. He gives us text messages efficiently and is always on time. He drives safely and the van is clean and comfortable.
I cannot recommend any other guys to start and finish your trip!!

Keiko W.

Had a great trip to the airport and then back when we got home with Craig. Great service and will definatly use again.

Jessica G.

Totally happy with my experiences to and from the airport.ftiendly, efficient, on time, reliable. I will most certainly use you again and will recommend to friends and family.

Jenny A.

So easy and helpful, very friendly driver. Picked us up from the airport and drove us to our accomodation in the city. Then they helped my mum get to the airport the next morning. And also picked us up from accomodation the next day after that. It was very affordable and so easy. Always on time too.

Tamara A.

Awesome customer service.. Very pleasant ride.. would highly recommend.
Stacey O.
Such a good driver. I travel with this man all the time, have to rate this as the best driver in Auckland. Wouzld highly recommend. 🙂
Matthew G.

Just wanted to say another BIG THANK YOU to Craig from Book a Ride – what a wonderful, professional, friendly and affordable service they offer. We are lucky to have Craig in our community and we highly recommend him. We’ve enjoyed another drop off and pick up without a hitch – many thanks Craig 😉🤩


Jessica G.

Honestly 100% recommended! Reliable trustworthy and went over and above for us! Had used before on a work trip so pleased to
see we got the same impeccable service the next time too! Thank you!

Liz H.

What brilliant, friendly, reliable service!! And so well-priced! Highly recommended 

Nadia I.

Excellent service from Craig, 100% recommend, really friendly and helpful, perfectly on time and well priced too

Jenny H.

Absolutely loved this service. Easy, convenient and affordable. Craig is a lovely and caring driver who went out of his way to offer to stop and allow us to get food on the way to Auckland and back on the way to the airport. Would recommend this to anyone who needs transport to the cbd and to the airport and would definitely use again!

Greer M.

We were referred to Craig at Book a ride through a family member. It was a seamless process for my wife and I and two young boys aged 4 and 11months. Craig was there waiting for us with his sign and helped with all our luggage while my wife and I kept the kids from running/crawling off in all directions. 
We’ve used uber in the past but would use Book a ride from now on as it was a great and reasonable service!

Phil S.

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